Our Commitment to Your Privacy
A clear, straightforward explanation of how we protect your personal data while delivering our Parisian cleaning services.
The Core Principle: Clarity Without Clutter
We believe you should never have to guess how your information is used. This policy outlines exactly what data we collect, why we collect it, and how it’s protected. We don’t sell your data. We don’t hide behind vague legal language. We treat your information with the same respect we bring to your home or office.
What We Collect
- • Contact Details: Name, phone, email for scheduling and confirmations.
- • Service Address: Necessary for team dispatch and compliance (30 Rue des Cinq Diamants, 75013 Paris).
- • Service Preferences: Notes on allergies, access instructions, or specific areas.
What We Do Not Collect
- • Payment Data: We use a secure third-party processor (Stripe, PayPal). We do not store card details.
- • Browsing History: We do not track your activity across other websites.
- • Personal Belongings: We never document or record the contents of your home or office.
Common Privacy Oversights We See
Many service providers (especially smaller operators) make mistakes that put client data at risk. We actively avoid these pitfalls to ensure your information remains secure and confidential.
The "Shared Google Sheet" Problem
Some teams use unsecured spreadsheets for scheduling, exposing client addresses and details to anyone with a link. We use a dedicated, encrypted service management platform accessible only to our operations team.
No Data Retention Policy
Holding onto client data indefinitely creates unnecessary risk. We automatically purge client contact information 12 months after your last service unless you request otherwise.
Unsecured Email for Invoices
Sending invoices as standard attachments without password protection. We use secure, direct links to our payment processor for all financial documents.
Key Privacy Terms, Explained
We avoid legalese. Here’s what these common terms actually mean for you as our client.
Data Controller
This is neatflowy. We determine *how* and *why* your personal data is processed. You can contact us at any time to ask questions about this.
Lawful Basis
The legal reason for processing data. For client work, this is “contractual necessity” (we need your details to perform the cleaning service you booked).
Third-Party Processors
Companies we use to provide essential services (e.g., scheduling software, payment processors). We have contracts requiring them to protect your data to our standards.
Data Subject Rights
Your legal rights over your data: access, rectification, erasure, and objection. We provide a clear path to exercise these rights (see Contact section).
Exercising Your Rights
You are in control of your information. If you wish to access, correct, or request the deletion of your personal data, you may do so at any time.
How to Make a Request
- Send an email to [email protected] with the subject line "Privacy Request".
- Clearly state your request (e.g., "I would like a copy of my data" or "Please delete my account information").
- We will respond within 30 days and may ask for verification to confirm your identity.
Our Contact Details for Privacy Matters
neatflowy 30 Rue des Cinq Diamants, 75013 Paris, France Email: [email protected] Phone: +33 1 45 80 70 10The Client's Privacy Lens
Use this checklist when evaluating any service provider. If they can’t confidently answer these questions, you may want to reconsider.
For Scheduling & Communication
- ✓ Do you use a secure platform for client data?
- ✓ Is my address shared with the team via a secure app only?
- ✓ Are invoices sent via secure payment links?
For In-Home Service
- ✓ Are teams trained not to photograph or document interiors?
- ✓ Is there a clear policy for lost items?
- ✓ Is the team background-checked (especially in a dense city like Paris)?
Our Standard: We answer "yes" to all of the above. For the "team background-check" question, neatflowy conducts verified checks on all cleaners operating in the Paris 13th arrondissement and surrounding areas.
Ready for a Transparent Clean?
Understanding our policies is the first step. The next is experiencing our service, where your privacy and comfort are top priorities.